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American Button Machines

4.7

About this business

American Button Machines is your one-stop button machine shop, with a button making machine available for any button maker or button press project. 

Location details

1845 Summit Ave #408, Plano, TX, 75074, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.7187 reviews
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Teresa C's profile image
Teresa C 
4 months ago

Terrible service. Ordered my 225 Machine on 8/10, order stated it was NOT on backorder the time of purchase. I had to call to find out on my own that it was backordered days later. This has continued to be an issue for several weeks. In addition the customer service *** laughed at me this morning on the phone and it took every fiber in me not to go off on the ***. The customer service and lack of communication does this business a complete disservice. I just want what I purchased and then end business with this company. They... read more

Kimberely D's profile image
Kimberely D 
a year ago

I own a retail store and just placed my first 2 orders with ABM.I messed up a little, but the customer service was excellent & the respone time was almost immediate. I will definitely be a customer for all future ********************** making purchases of machines & supplies for my business. 

Tim G's profile image
Tim G 
2 years ago

Excellent customer service and support. The staff is always very helpful, and able to answer questions about which specific products will best meet my needs. They also have great educational materials with a blog and videos that provides tips, creative ideas, maintenance guides, and more. I love that they sell a wide range of high-quality products made in the USA, and also that they have software for designing your own buttons. 

Monica M's profile image
Monica M 
3 years ago

This company is deceptive & lacks customer service! If your items don't work or aren't the correct size you spend more money returning the item than you spent purchasing the item! The shipping prices are outrageous! Shop with Amazon instead to avoid this company gauging you in shipping & returns. 

Business response:

Dear ******, We are very sorry if the items purchased did not fit your needs. You purchased your items on our website for your button maker. As we discussed on the phone, your button machines were made in China and our button supplies, which are Made in the USA, will not fit your imported machine. Our parts will fit any button maker that is Made in the USA and conforms to "Industry Standard Sizes". However they will in no way fit imported machines made in China or elsewhere. We stand behind everything we sell. If we make a... read more

Michelle H's profile image
Michelle H 
3 years ago

The 1.25" button maker my company ordered is very sturdy and very easy to use. The quality of the buttons is great and the metal backings are far superior to the plastic ones we received from another company. Customer service is also fabulous and they do a great job following up in case of any issues. 

Business response:

Thank you so much for taking the time to leave your feedback! We work very hard to provide great customer service and to support our customers with high quality American made products they can depend on. Please remember, we are here and we love to help! 

Jamie D's profile image
Jamie D 
3 years ago

I am a teacher and we purchased a button machine and cutter package several months ago with grant money. We have had good luck with the button machine (I have another size which is about 2 years old) but the very expensive cutter did not work out of the box. I contacted the company, they tried to troubleshoot to no avail and suggested I send back and they would send a new one. Then the issues started, as they were not going to pay for shipping to return. It is really heavy and the fact that is never worked and just having sp... read more

Business response:

********* ******* and ************ purchased a button making kit on our website for their school on 1/13/21. We processed and shipped that order the same day. We were contacted a couple of weeks later with Ms. ******* stating the punch cutter she received in her kit was jammed and did not work properly. Our representatives spent considerable time troubleshooting the issue with her by both email and phone and when the problem could not be resolved, we told her it would need to be sent to the repair center. As per our publishe... read more

Frequently asked questions about American Button Machines

How is American Button Machines rated?

American Button Machines has a 4.7 star rating with 187 reviews. 

When is American Button Machines open?

American Button Machines is closed now. It will open at 8:00 a.m. 

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