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ALLIANCE Credit Union
- Credit Unions
- Lubbock, TX
About this business
ALLIANCE Credit Union is a not-for-profit financial institution that serves anyone who lives, works, or worships in the counties of Lubbock, Hockley, Lamb, Hale, Floyd, Crosby, Garza, Lynn, and Terry. The mission of ALLIANCE Credit Union is to make a difference financially, and the vision is to be the best financial solution.
Location details
8401 Quaker Ave, Lubbock, TX, 79424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amanda Garcia with Alliance FCU is such a joy to work with. She is prompt, through and so kind.
I recently did a voluntary repo on 3/11/22. I drove the vehicle to the 34th branch, signed a voluntary surrender form and handed the keys over. No further discussion happened. I have been in contact with Alliance collections department. In the agreement I was told that I would be notified of the vehicle being sold and that did not happen. I also was charged fees after I signed over the vehicle. The vehicle sold for 27K on 3/23/22. I should have been left with a balance of $4,461.37. When I logged in to my account, that is wh... read more
Business response:
Member failed to meet the terms of the signed contract with Alliance Credit Union, by voluntarily surrendering auto and not paying for the obligated amount stated on the contract. Additionally, once a vehicle is repossessed, whether it is voluntary or involuntary, the vehicle is now considered to be in the possession of Alliance. It is then the responsibility of Alliance to make the vehicle sale ready and try to limit any loss to the credit union and to recover as much as possible for the previous owner of the vehicle. With... read more
I have a jeep financed in my name and they are refusing to give any information on it. Until my ex wife refines it... I have every right to know if the payments have been made or if she has missed a payment. I signed a legal document without her signature to refinance it and Alliance accepted it. I tried to add Gap insurance due because I am not driving the jeep and wanted to protect myself from any financial obligation if it was wrecked. They sent the document I signed it and added the insurance. They called me and said bec... read more
Business response:
Mr. ******* Nail has had his Jeep loan financed with Alliance for some time now and has always had access to any account or loan information he requests. As per our records, he has called in several times and made payments over the phone with Alliance employees regarding his loan on numerous occasions. Mr. Nail was even able to refinance his Jeep loan to receive a better interest rate, allowing him to make just a small modification to an existing loan. Recently, *** Nail added the product to his Jeep loan. During the time th... read more
Frequently asked questions about ALLIANCE Credit Union
How is ALLIANCE Credit Union rated?
ALLIANCE Credit Union has a 4.7 star rating with 477 reviews.
When is ALLIANCE Credit Union open?
ALLIANCE Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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