Allen County Water District

Mike Y 

on Google

2 months ago

Billing sucks. My wife and I called and were told we didn't need a security deposit when we changed the bill from my mother-in-law to our name at the same address she received service at for YEARS. We were told no deposit was required because of these circumstances. Then our water was disconnected and we were told we had to pay our security deposit before it could be reconnected. They close at 4pm. This is impossible to pay if you actually work. We all want to be home as early as possible too, but your hours are unreasonable... read more

Cody Davis 

on Google

6 months ago

The Allen county water district is full of respectful and friendly people 

Daniel Kelley 

on Google

6 months ago

This is the most backwoods country place I’ve ever dealt with. They have NO processes to make it convenient to pay or set up auto pay on your bill. In order to set up autopay you have to take a check by the office. Who uses checks these days? I don’t even own a check, you can’t view your bill online, only make a payment not knowing what you owe. Don’t even get me started on the customer service when you call there for help. They have less than a 2 star customer service rating, yet there are no other choices for water service... read more