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All Volleyball
- Retail
- Sunset Hills, MO
About this business
Volleyball Sporting Goods
Location details
12618 Lamplighter SQR SHPPNG Ctr, Sunset Hills, MO, 63128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I recently had a minor issue with a damaged package from All Volleyball, and their customer service was absolutely top-notch! *****, the President and Co-Owner, personally reached out to assist me and offered a creative solution to make things right. Their prompt, professional, and friendly response turned what could have been a frustrating situation into a reminder of how great customer service should be. I truly appreciate the care and attention they gave to ensure my daughters Christmas gift was perfect. I highly recommen... read more
Business response:
Thank you, *******. Merry Christmas!
If youve never heard of All Volleyball Inc, thats for good reason. If youre here deciding if you should trust them with your order - Dont. This company is fraudulent and dishonest. They also have some of the worst customer service in the industry. Many large volleyball clubs I am affiliated with do not use or recommend them for these reasons. There are far better online vendors for volleyball gear. See many of the other 1 star reviews online. Volleyball forums often mention their poor ethics, extremely dishonest return re st... read more
I would recommend staying far away. Do not purchase from them. They have one of the worse return policies I've seen by a small company. They have no exchange policy. None. They sell ************ and clothing and you can't exchange anything. But they will take $9.95 to return it so you can buy another size that hopefully will work. The description on one of the products we purchased was blatant false advertising and they just dis not care. You could tell that the service rep had heard all of my complaints before, her response... read more
Business response:
Hi ********, I am so sorry for the experience you had with us! This is not how we want our orders to go. It is true that we no longer offer traditional exchanges because by the time the packages come back to us, inventory is changing so quickly that what customers wanted to exchange for was out of stock, leaving the customer without any options. We decided to go the return and new order route so customers could get their new items right away. We do charge $9.95 if you choose to use our optional prepaid return label to send r... read more
I would recommend staying far away. Do not purchase from them. They have one of the worse return policies I've seen by a small company. They have no exchange policy. None. They sell mostly shoes and clothing and you can't exchange anything. But they will take $9.95 to return it so you can buy another size that hopefully will work. The description on one of the products we purchased was blatant false advertising and they just dis not care. You could tell that the service rep had heard all of my complaints before, her response... read more
Business response:
Hi ********, I am so sorry for the experience you had with us! This is not how we want our orders to go. It is true that we no longer offer traditional exchanges because by the time the packages come back to us, inventory is changing so quickly that what customers wanted to exchange for was out of stock, leaving the customer without any options. We decided to go the return and new order route so customers could get their new items right away. We do charge $9.95 if you choose to use our optional prepaid return label to send r... read more
Placed an online order for several different items, totalling $250. Got the confirmation email almost instantly, and within another 30 minutes received another, very cryptic email, telling me that their fraud department has flagged my order, and they have cancelled it. I called them immediately trying to sort things out, and got the unpleasant opportunity to talk to a very arrogant woman (I believe her name was Emily). She told me that they had done some very detailed research, whatever that means, and were unable to match m... read more
Business response:
This person called and immediately began using profanity against our employee. We do not allow anyone to disrespect our staff and therefore the call was terminated. Regardless of what the phone call is about, once that line is crossed, there is no more correspondence. We are willing to help and communicate with anyone that will speak courteously and work towards a solution whether it's possible fraud, a mis-shipment, the customers mistake or our mistake. We take every customer and every phone call with gratitude and willingn... read more
Frequently asked questions about All Volleyball
How is All Volleyball rated?
All Volleyball has a 2.3 star rating with 7 reviews.
When is All Volleyball open?
All Volleyball is open now. It will close at 6:00 p.m.
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