Michael D on BBB
2 years ago
02/13/2020, 10:14 AM
Would absolutely give ZERO stars if that were allowable. Anyone thinking of using these guys please read the entirety of this review.
The process started in February of 2019 for us. After speaking to 10 different window companies, my wife and I decided on Alexandria Windows. The primary feature that my wife was sold on were their "110 degree hinges" on their casement windows - so much so that we were willing to pay the premium to order from this company because they were the only ones that told us it was a feature. Additionally we had a chosen a grid pattern that we really liked. After a few issues at the plant, the day finally came for us to get our windows installed. Here is what was wrong:
1. Nearly all the grid patterns were crooked and the exterior paint color bled to the inside.
2. One of the screen frames was completely missing
3. The screen to our doorwall was not only missing installation parts, but we didn't get the pet screen we spoke about.
4. The doorwall security lock, the throwbolt, broke after 2 attempts to test it.
5. The wheels on the doorwall were also messed up and the doorwall doesn't open very smooth at all.
6. WORST OF ALL: WE FOUND OUT THAT THE CASEMENTS ONLY OPENED 90 DEGREES!!!!
To rectify these issues all new glass units were ordered. The manufacturer's ONE AND ONLY serviceman was coming out to our house. He covers 31 states apparently. Alex let me know he would be able to take care of everything. When he knocked on our door, he actually asked me why he was there. Nobody communicated with him at all. He was only made aware of the glass unit replacement. He was not given any parts to make any additional repairs. He installed the first two windows... STILL CROOKED!! We at least asked for the screen for my daughters bedroom. Also damaged. I asked about the hinges, he said he has never seen any that open more than 90 degrees in his many years dealing in windows. A COMPLETE FABRICATION BY OUR SALESMAN!
Our glass units have been manufactured FIVE TIMES and they keep getting rejected for quality. Still crooked. It got to the point that Alexandria was going to order glass units from another company. Not what I ordered. I don't need to have warranties from multiple companies.
It's been just about a year at this point. Since they cannot create the windows I actually ordered, they have only offered me peanuts, we have disputed their charges and will likely be headed to court next. Couldn't be more disgusted.
On a side note: my wife has recently seen their ads on Facebook and attempted to leave a comment, it was immediately deleted and comments turned off. A few friends of ours saw the same ad and posted our comments only to immediately have them deleted as well. My wife is unable to leave a review on Facebook.