HORRIBLE EXPERIENCE on Citysearch
10 years ago
01/27/2011, 15:01 PM
HORRIBLE EXPERIENCE – My furniture, crystal, china, artwork and family heirlooms were to be packed by "professionals" and Alex Moving and Storage charged an additional fee for this service - I agreed to and paid for the special handling. My household belongings were put in storage in California until my new home was built out of state.
I called to inform Alex Moving and Storage that the home would be completed in two weeks and wanted to arrange for a date of delivery. The salesperson paused - and stated the van left the day before and was on the way to make the out of state delivery.
I stated that this was not approved - no release from storage for contents was agreed to or signed for and no call was made to me about the moving of my household storage.
I inquired where the truck was - they were not sure and would call me back. I called out of state storage companies, since the house was not ready, and called the next day to inform Alex Moving and Storage of the out of state storage location. The management stated the van was returning to California from Idaho.
The home was ready two weeks later and van was scheduled to bring the household items to Idaho. I called other companies to do this rather than Alex Moving and Storage/North American Van Lines but all stated that due to the multiple moves they did not want to assume the liability for any damage to my household furnishings.
The moving van arrived a day later than scheduled/rescheduled and the only communication was me calling the company when they did not show as scheduled.
As the household furniture and boxes were unloaded my daughter and I noticed scratches and dents on the furniture, items on the contract were missing and upon opening the "professionally packed" Waterford Crystal, Lladros, Fine China and Family Heirlooms, many were chipped and broken due to poor packing and moving. For example: An Antique Armoire was missing the top piece, the dining room table was severely dented and scratched, a sideboard was missing part of one drawer and china cabinet glass doors were broken and another severly scratched. Original oil painting had a hole in the middle of the canvas. An outside fountain was missing - altogether along with several pieces of furniture.Boxes containing family photographs and Christmas ornaments spanning 25 years were also missing.
It took over one year to get an insurance settlement and although I paid for "Full Replacement" insurance the funds received were not for the full value or my time in dealing with all these matters and the family photos and cherished family momentos and Christmas ornaments - they could never be replaced.
I own a successful business and find it disturbing that any company would operate as unprofessionally as Alex Moving and Storare/North American Van Lines.
If you value your household furnishings and family heirlooms - DO NOT USE THIS COMPANY !