Alaska Central Baggage Service

Maneesh J 

on Google

5 months ago

There was a 45 minute delay in receiving our checked bags. According to Alaska Airlines’ baggage guarantee, bags should arrive within 20 minutes, and passengers are eligible for either a $25 credit or 2500 miles when this does not happen. We went to the baggage service counter to request the miles. The agent we spoke with was rude and dismissive, making it feel as though she was giving us money out of her own pocket. She repeatedly said the bags were arriving “right now.” I calmly explained that we had already been waiting f... read more

Hannah 

on Google

10 months ago

They didn’t get my bag on the flight, a direct flight. Then they said they would deliver it to my hotel which they did not do. They claimed they could put it on the cruise ship that same day and when I told them I didn’t trust them to do that and I was coming to pick it up, they argued with me. I did get my bag luckily because I picked it up myself. They said they would reimburse me for transportation, we will see. 

Jake Ryan 

on Google

2 years ago

Worst airline ever lost my bag with Christmas presents for my family. Dont want to do anything about it. Stay away from this airline.