Kris B. on BirdEye
6 months ago
02/24/2022, 15:00 PM
Agent Elite made great promises in their "pre-sale", and even showed me some mock ups of what I could expect. Once I signed up, the website they produced looked pretty good, but it ended up being very deceiving. I am a Mortgage Loan Originator, and they put a large "Apply Now" button on the page, which did not do anything to actually start an application, causing people to end up having to enter information at least twice. They also promised to provide landing pages to do property advertisements with my realtor partners, but when I requested they do one, it took over 3 months for them to produce one. Of course, this is useless, as properties are typically under contract in a week or so in our market. When the landing page was completed, I did not even use it because I was embarrassed to send anyone to it. It looked like it was put together by an elementary school student with 2 days of HTML instruction.
I called to cancel my account, and they said that I had a contract, and they couldn't cancel early, even if they hadn't provided what was promised. An account manager named Sam told me that they had had a lot of issues, and that many accounts had been canceled in the last month, causing them to get into trouble...so he couldn't do anything for me even though he "completely understood where I was coming from". In essence, I was told that they were going to take my money and there was nothing I could do about it.
I am also a real estate agent. Since Agent Elite is built on servicing first RE agents, and then Mortgage Loan Officers, I will tell everyone I know in both of those industries to steer clear of this service. While it had great potential, they failed at every juncture to provide what they claimed they could and would provide. No one should spend money on this useless service.