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Aeropostale Inc
- Clothing Rental
- New York, NY
About this business
Location details
112 W 34th St Fl 22, New York, NY, 10120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
**** has been given evidence of their sellers selling fraudulent and fake items and they do nothing about it. All they care about is those small percentages when people buy stuff. They don't care about protecting the buyer.
I ordered two pair of jeans as a Christmas gift. The jeans were the wrong size. I returned the jeans (at my own expense) and received my money back. Two months later, Aeropostale charged me again for the jeans ($38.69). I called Customer Service and asked why they charged my account and was told that they never received the jeans back. Then why did you return my $38.69? You had to have received the jeans back or you wouldn't have refunded my money. You don't refund the money and hope you get the jeans back. It doesn't work t... read more
Business response:
We have tried the customers number on the account but it is now disconnected. We have emailed the customer apologizing about the mistake, advised about the credit issued and provided an appeasement in the email.
Online buyers beware!!! When you place an order online there will be a pending authorization charge and when the order ships a SECOND charge will clear your account while the pending authorization charge remains on your account and will not go away for 3-5 business days per customer service and those funds will not be available in your account until the pending authorization goes away.
Business response:
**** ****** placed an order 8/7/2019 9:39 AM Ext Ref 1******* JDA ********* the order shipped and posted 8/9/2019 $143.00. Estimated delivery Date 8/14/2019. The order appears to have processed normally with the customers VISA being billed $143.00 on 8/7/2019. The customer did contact us on 8/9/2019 and the agent advised her about the authorization hold and that It would drop off in 3 – 6 business days for most banks.
returned an item with a value of 16 but when we picked out a replacement worth 14 credit was not applies to our credit card. This is unacceptable way of doing business
I received a gift card for $25 as a Christmas gift. I made a purchase online and all of the sizes in my cart switch to extra small. I cancelled the order immediately and the representative on the phone told me that it would take some time for the money to return to my gift card. one month later I checked my gift card and the money was still not returned. I called multiple times to try to get my money returned to my gift card. It has been 2 months now and I still don't have my money back. The last person I talked to told me t... read more
Business response:
The customer has been contacted and her issue has been resolved.
I purchased a pair of Jeans and a $75.00 gift card from Aeropostale. At the register, I told the girl to make sure that the $75 was on the card because I did not want to be embarrassed. Low and behold I was indeed embarrassed when I shopped with my step son in Pennsylvania and he had to come out of the store to tell me the card had never been activated. I gave him the $75 cash in the store to save further embarrassment. I checked the receipt when I got home and it appeared as if they hadn't charged me for the gift card so I ... read more
Business response:
We do apologize for any frustration this has caused our customer. Can you please provide me the statement showing the purchase and the last four digits of the credit card that was used. The full gift card number. I am sorry unless a voicemail is left we have no way to know a customer needs our assistance.
My very first time purchasing on their web site, and probably the last time. Made a purchase online and right away getting spammed with their marketing email 1-2 times a day everyday. Used their unsubscribed link in the email at least 4 times (they stated it will take 2 business day to take effect) and now 2 weeks later still getting spammed. Worst online retails I have ever dealt with. Stay away from them
Business response:
We are sorry for any frustration this may have caused our customer. We have removed the customers e-mail from our data base. Thank you,
I ordered some jeans November 3rd (order number ********) and when I received my confirmation order the website had reversed my shipping and billing addresses. I quickly contacted Aeropostale to resolve this issue and while they initially said I would have to cancel the order eventually they said they would try to get the warehouse to fix the issue. On November 8th my shipment arrived but to my surprise it contained a bunch of XL men's boxers instead of the jeans I ordered. I contacted customer service who said they'd send m... read more
Business response:
We were able to speak with the customer who was happy with their item being refunded.
*** ********* ** ********* ** Unfortunately, my wife and i have had the worst embarrassing experience at one of your stores. This is the first and hopefully the last time we write our negative experience to any company. Let me start off the story by giving the only positive comment we have regarding our visit. Bryan one of the floor associates was extremely kind, helpful and professional. he helped us throughout our whole visit. We bought in total 7 items(all of them were gifts for our family). When we got to the cashier (th... read more
Business response:
We have contacted the customer directly they called our Corporate Offices regarding this issue.
Frequently asked questions about Aeropostale Inc
How is Aeropostale Inc rated?
Aeropostale Inc has a 4.4 star rating with 856 reviews.
When is Aeropostale Inc open?
Aeropostale Inc is closed now. It will open tomorrow at 9:00 a.m.
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