Jake T. on BirdEye
a year ago
08/28/2019, 23:08 PM
I usually have positive reviews. Not for these guys. And I wish this had more effect on the company.
Horrible horrible horrible service. I worked in the industry for a long time and I know when valets are being lazy and when they’re on it.
My wife and I visited the Iron Cactus down town Dallas on main st. The valet saw us drive up looked at us and did not run to open my door or my wife’s door. There was no greeting us letting us know we were in the right spot and I even had to ask if it was valet for the right restaurant. I’ll let that slide.
Working down town can be difficult with the homeless people. I’ve had homeless people try to steel cars by taking keys off our stand that a valet had left.
That being said, I walk up to the stand, where no one was around and I waited for a valet to come confirm my vehicle was on the way. I scanned the area 3 times to make sure there was a valet somewhere close but there was nobody. I noticed 2 sets of keys laying on the stand. Finally a valet ran up and mumbled something like your car is on the way. I told him about the keys and he didn’t seem to care.
Our vehicle came and nobody opens my wife’s door and nobody opens my door. I turn around to ask for a manager to let him know about the keys being set out in the open with no podium person. He mumbles “oh I had an eye on them” doesn’t say anything more, turns and starts talking to another valet.
I actually went to speak with the manager of the restaurant and was told that they have no control over the valet company. The city of Dallas is in charge of that.
***DO NOT LEAVE YOUR CAR WITH ADVANTAGE VALET ANYWHERE IN DALLAS***
Awful company!! Terrible employees!!!