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ActiveCampaign
- Software company
- Chicago, IL
About this business
Location details
1 N Dearborn St 5th floor, Chicago, IL, 60602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great value for a small business. We have ActiveCampaign integrated with our CRM and website forms. As, such it's an essential component of our 'awareness to order' tracking.
ABSOLUTELY TERRIBLE CRM! This has to be the worst CRM on the market (prior to this I was using another CRM platform) I am a paying customer and the link to the login to my CRM crashes every other day. Then to top things off when I try to use basic functions like viewing which one of my contacts clicked on a link or just changing the color of text in my marketing email the site is unresponsive. You all need to dissolve the entire company or at least market the product for what it is which is a bottom tier CRM platform! Yes, I... read more
I have been a long-standing customer since before 2020. When ActiveCampaign changed their service tiers last summer, I was told I would be grandfathered in. That did not happen and I have been paying double what new customers pay and for less service. All the sudden I can't even replace a subscriber form on my website because my current tier does not allow it. Before that was beyond basic. I consider this fraudulent. I was swindled to re-sign up upon a pledge that was not honored. Boo ActiveCampaign.
Active Campaign refuses to speak to its customers, forcing them to pay $79 for a "strategy session," they provide no phone support. They force you to use chat to get help and they don't understand what you're conveying even when you copy and paste it. They change their instructions for using their platform and don't update it, causing issues for their users, they refuse to correct it or speak to customers to resolve it. Terrible "customer service." It's time to find a new platform.
I've had nothing but trouble dealing with ActiveCampaign. I cancelled everything more than a year ago and suddenly awoke to a new charge for over $3k. Let them know and got an invoice in reply even though they can see from their side no activity, and a closed account. Be careful. I've sent this dispute to my credit card company and cancelled the card.
Frequently asked questions about ActiveCampaign
How is ActiveCampaign rated?
ActiveCampaign has a 3.8 star rating with 105 reviews.
When is ActiveCampaign open?
ActiveCampaign is closed now. It will open at 9:00 a.m.
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