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A-Proseal Basement Water Proofing

12 reviews
|Home Services|Island Lake, IL 60042

3017 Max Court, Island Lake, IL 60042

(847) 525-7394


Open now:7:00 am - 8:00 pm


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Turn to A-Proseal Basement Waterproofing for a wide range of residential waterproofing services, including drain tile repair! Drain tiles give water a safe place to go rather than inside your home.

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Aleksey B. on BirdEye

2 months ago

04/15/2020, 13:37 PM
Hello, I contacted these guys back in September 2019. I was ready to proceed I called and a nice lady working from home picked up and scheduled me for October 3rd ... I needed this done ASAP as I have water coming in. Anyway fast forward I send the owner Fernando a text on 9/24 saying I will go forward with this and book it for 10/3 the owner replied back we can’t until 10/20 .... we’ll why the hell did your “team” book for 10/3?? Needless to say I cancelled and got someone who was able to do it prior to 10/20. Fast forwArd to today. I have water coming in from the rebars and top of foundation. I most likely need French drain on the exterior and I try land water away since I already replaced the drain tiles below. I schedule him for today between 3-4 . He calls me in morning why I’m 20 min away is that ok or I come now I said sure. Now I’m working and I’m busy locked in an office I don’t hear my doorbell he waits 10 min and leaves. I call him like dude what didn’t you call me to let me know your here .... he mutters some crap and says o my “emergency near by “ will call you back that was at 11 am. I called him 2:57 he still hasn’t called so I texted hey are you coming for the original 3. “He goes no I’m on job” hahaha wow if you want a professional stay away from this company awful customer service
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