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A New Image Heating & Cooling

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4.5
146 reviews
|Heating & Air Conditioning/HVAC|Cleveland, OH 44128

4463 Renaissance Pkwy, Cleveland, OH 44128

(216) 896-9500

https://newimagehvac.com/

Open now:9:00 am - 6:00 pm

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About

A New Image has been in the heating and cooling business since 1990. We specialize in the installation and service of residential and commercial furnaces, air conditioners, hot water tanks, and boiler systems. We offer our products at a very competitive price. Efficient installation by our qualified team of factory-trained technicians saves you money. In addition, we like our customers to be well-informed. We take the time to make sure that the customer fully understands the scope of their project. Then we recommend a system customized to fit their needs. For a free estimate on installation of a heating and cooling system, call A New Image at (216) 896-9500. We accept all major credit cards

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4.5
146 reviews
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Ruthy Wolfson on Facebook

8 years ago

06/23/2013, 09:40 AM
mattp on YellowBot

8 years ago

05/28/2013, 03:54 AM
Scammed by New Image; horrible service, does not stand behind product or work Does not stand behind work and missed symptoms of product issues that should have been known during previous paid inspections. Was sold a "top of the line" Trane furnace and AC for almost $9000 by the owner of New Image, Jerry Aizen. When New Image serviced the AC each year (for a fee) they never bothered to check for leaks after needing to add refrigerant twice. Now only 5 years later it was determined (by a more experienced contractor) that the evaporator coil is bad/leaking and has been for some time; unfortunately now the unit is just barely out of warranty and the repair will cost close to $2000. When I contacted the owner of New Image, Jerry Aizen, to see what he could do to help he responded to me a full week later stating: "I am sorry you are having problems with your system. I suggest you contact Trane to ask if they will help you in any way with replacing your coil. New Image will not be able to warranty this repair. We added refrigerant on 5-23-12 while checking the system" and basically that they would do nothing about it, have a nice day, and use another service provider. New Image would not even show up to service and said they did not have an appointment available for 2 weeks while the temperature in our home with a newborn was over 90 degrees. Final note on this is that after speaking with numerous other contractors and researching online, there is actually a known issue with these coils corroding which should have definitely led to the service provider performing a leak detection; especially while it was still under warranty.
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Matt P. on Citysearch

8 years ago

05/28/2013, 03:06 AM
Does not stand behind work and missed symptoms of product issues that should have been known during previous paid inspections. Was sold a "top of the line" Trane furnace and AC for almost $9000 by the owner of New Image, Jerry Aizen. When New Image serviced the AC each year (for a fee) they never bothered to check for leaks after needing to add refrigerant twice. Now only 5 years later it was determined (by a more experienced contractor) that the evaporator coil is bad/leaking and has been for some time; unfortunately now the unit is just barely out of warranty and the repair will cost close to $2000. When I contacted the owner of New Image, Jerry Aizen, to see what he could do to help he responded to me a full week later stating: "I am sorry you are having problems with your system. I suggest you contact Trane to ask if they will help you in any way with replacing your coil. New Image will not be able to warranty this repair. We added refrigerant on 5-23-12 while checking the system" and basically that they would do nothing about it, have a nice day, and use another service provider. New Image would not even show up to service and said they did not have an appointment available for 2 weeks while the temperature in our home with a newborn was over 90 degrees. Final note on this is that after speaking with numerous other contractors and researching online, there is actually a known issue with these coils corroding which should have definitely led to the service provider performing a leak detection; especially while it was still under warranty.
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matthope on Yellow Pages

8 years ago

05/28/2013, 02:10 AM
Got Scammed by New Image; Does not stand behind product or work and missed symptoms of product issues that should have been known during previous paid inspections. Was sold a 'top of the line' Trane furnace and AC for almost $9000 by the owner of New Image, Jerry Aizen. When New Image serviced the AC each year (for a fee) they never bothered to check for leaks after needing to add refrigerant twice. Now only 5 years later it was determined (by a more experienced contractor) that the evaporator coil is bad/leaking and has been for some time; unfortunately now the unit is just barely out of warranty and the repair will cost close to $2000. When I contacted the owner of New Image, Jerry Aizen, to see what he could do to help he responded to me a full week later stating: 'I am sorry you are having problems with your system. I suggest you contact Trane to ask if they will help you in any way with replacing your coil. New Image will not be able to warranty this repair. We added refrigerant on 5-23-12 while checking the system' and basically that they would do nothing about it, have a nice day, and use another service provider. New Image would not even show up to service and said they did not have an appointment available for 2 weeks while the temperature in our home with a newborn was over 90 degrees. Final note on this is that after speaking with numerous other contractors and researching online, there is actually a known issue with these coils corroding which should have definitely led to the service provider performing a leak detection; especially while it was still under warranty.
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lucy11 on Yellow Pages

11 years ago

04/05/2010, 02:34 AM
I used this company several years ago. They made some major mistakes on the installation of my furnace, cause many leaks and ruined ceilings. I'm shocked to see they are still in business. My home builder said he had so many problems with this company and complaints that he stopped using them. I'm glad I finally have a public forum to express my dissatisfaction. When I told the owner I as dissatisfied and was going to complain to the BBB he pleaded with me not to, then did not live up to his promises.
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