This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
4seating.com
- Retail
- La Habra, CA
About this business
4seating.com is the leading provider of high-quality home theater seats, multimedia sofas, movie chairs, and home theater decor since 1997. Our mission is not simply to provide a piece of furniture to sit in; it is to provide an exciting centerpiece for gatherings of friends and family that will last through years of relaxation and enjoyment.
Location details
1000 S Euclid St, La Habra, CA, 90631, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been waiting on our order since May. It is now December. The original custom order was input incorrectly by the sales person and took months to arrive. Upon arrival we had to refuse delivery as it wasn't what we ordered. I was then promised a new order would be expedited and when the expected new delivery date of Dec. was given, they assured me it wouldn't take until December but that was just a placeholder date. Today I called and they are saying probably February! I was told the owner got involved but I still haven'... read more
Business response:
This is co very sad to see, I have done everything I can to help and I am still doing so. But here is the truth and complete transparency- there has been a delay and here is why- , key parts of our manufacturing and distribution chain have experienced delays that are extremely challenging to navigate. This is happening worldwide with every industry, particularly with furniture and appliances, that utilize freight carriers as part of their fulfilment processes.
I called the company when the sofa came with a hole in the side. Angela told me to accept the order and they would replace the part. I did so and discovered two days later when I called back for a status update that the replacement wouldn't come for another 3 months (this was after the original order took 4 months to arrive). Had I known this, I would have refused the order and looked elsewhere. Actually, it took two follow-up calls because I got conflicting information about whether an order for the replacement panel had ev... read more
Business response:
John - thank you for allowing me the opportunity to work with you on resolution. it was a pleasure speaking with you. We thank you for your patience and understanding.
I am building a home theater and I decided to look into this company because as a realtor I like to have companies to refer to my clients. Three people I sent to order there spent quite bit of money on there orders and they both said the shipping of 24 hours was lie and quality wasn’t that great. In addition after they order the sales rep never answered. I decided to check what they said out. First thing I saw was “free recliner or 10% off, thinking of buying 7-9 seats this was appealing. So I decide to call and got Joseph h... read more
Business response:
The website never offered a "free recliner". It offered free power recline on all powered seats, regardless of cost- which is equal to $100 of per seat or 10% off whichever is greater and also 10% off of manual seats. If an item is in stock at the time of the order, it will ship within 24 hours. If it is not in stock, the website provides estimated shipping date expectations. 4Seating is a business to consumer website. We do not have dealer partnerships. Any consumer can shop on our website. We are a retailer and not a whole... read more
Don't order from this company...horrible! I ordered a ********* sofa and loveseat in October 2019 for almost $5000 which was not delivered until February 2020. So much for "...shipping within 24 hours"...about 6 months pass and the seats in my loveseat begin to sink, drastically. They unilaterally decided to replace it and put the burden of getting rid of the old one on me! Again, months pass and finally, I get word that the loveseat arrived in the nearby distribution center of ** ****, the delivery company. It sits there fo... read more
Business response:
As the Customer Service Manager I am doing everything I can to accommodate and help Mr. *******. I have provided the best customer service that I can and I do it with a joyful and happy heart regardless of the circumstance or the customer's perception. 4Seating is a fantastic company - we always do our best to the right thing even in the most difficult times.
Don’t waste your time. They just want your money, once they get it good luck having anything else done. I still Have not received my furniture. They tell you what you want to hear and then they do whatever they want.
Business response:
Unfortunately, the freight carriers have experienced severe delays- which in turned caused delays with some of our shipment. We always try to the right every time. We are sincerely sorry for any inconvenience this has caused.
This is a terrible company. I originally purchase 2 theater chairs. One was defective as it was poorly made, with not sufficient foam, etc. The other has an electrical problem and keeps freezing up. I purchased an extended warranty and contacted their Customer Service Representative Richard V***** on numerous occlusions and sent photos. They finally agreed to replace the defective chair that was poorly manufactured, which arrived today and was also poorly manufactured. Further, the trucking company that delivered the replace... read more
This is a terrible company. I originally purchase 2 theater chairs. One was defective as it was poorly made, with not sufficient foam, etc. The other has an electrical problem and keeps freezing up. I purchased an extended warranty and contacted their Customer Service Representative Richard V***** on numerous occlusions and sent photos. They finally agreed to replace the defective chair that was poorly manufactured, which arrived today and was also poorly manufactured. Further, the trucking company that delivered the replace... read more
I ordered a captains chair 09/25/20. When I received the invoice is said it was due to ship...that's right ship the 01/06/21. Even though construction or whatever hasn't even started I'm subject to this policy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Cancellations: Unshipped orders can be cancelled within a 48-hour grace period starting immediately after the order is placed at a 7% processing f... read more
We ordered seats about a month ago. Never got a tracking number, and now no one knows where the seats are. They were supposed to have arrived ten days ago. Have been told two completely different things this far as to the location. It's difficult to even get anyone to answer the phone, and when they do they aren't eager to help at all
Frequently asked questions about 4seating.com
How is 4seating.com rated?
4seating.com has a 4.6 star rating with 1,514 reviews.
When is 4seating.com open?
4seating.com is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com