This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
4seating.com
- Retail
- La Habra, CA
About this business
4seating.com is the leading provider of high-quality home theater seats, multimedia sofas, movie chairs, and home theater decor since 1997. Our mission is not simply to provide a piece of furniture to sit in; it is to provide an exciting centerpiece for gatherings of friends and family that will last through years of relaxation and enjoyment.
Location details
1000 S Euclid St, La Habra, CA, 90631, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Upon reading reviews/complaints of this company on the various websites, I found them to reinforce my own personal experience, I find this company sorely lacking in all aspects. Their products are shipped defective quite often. Receiving a replacement part for the defective part is a lengthy process taking up to six months or more. Emails are not always responded to. The representatives do not speak for the company for their words are not always honored by the company itself. If one has paid extra for white glove delive... read more
i purchased 2 sofas from 4 seating. one came with a tear in the leather. i have been trying to get it resolved for a weeks. i was told i would be getting another sofa. now they told me i probably did it and they wanted to send me a kit to repair it myself. i did not spend thousands of dollars to finally get new sofas and to repair it myself. i am now trying to get in touch with the warranty company but i cannot get thru. i will have to try again. this company is awful to deal with if you have a problem. they do have nice f... read more
STAY AWAY STAY AWAY! Terrible customer service and false advertising on time line and faulty product. I ordered a row of 2 chairs. I was told 2 weeks delivery. OK, you would think that's 2 weeks to get your home correct? nope! That is 2 weeks to get to the 3rd party shipper, JB Hunt. Once there, then you have to wait for JB Hunt to call you to schedule delivery and are on their clock now. Which was 6 weeks out! SERIOUSLY? So I emailed sales person at 4seating, Andrew. I got no response about the timeline complaint. Then to... read more
Should’ve listened to my wife and not ordered an expensive sofa from an internet site. Ordered a Vienna theater sofa from 4seating.com around Labor Day. Total cost was approximately 2500.00. While the sofa was being delivered by JB Hunt, the console was broken and the sofa was dropped. I have made over ten calls to try to resolve. Got a different answer from almost everyone I spoke with. Just got an email that informed me that a replacement part was scheduled to be ordered in January 2022. Totally unacceptable. Do not do bus... read more
i ordered 9 ********* recliners on Jan 4th through ph, they said it shipped with 24 hours i choose expensive one because other recliners were delayed shipping. they said if i order this one they will be shipping next day. i paid $ 6000 for all. charged with a minutes. i got email saying ship date Jan 5th ( next day ) i did not receive any email after few day i emailed my sale guy his name Alex ( one of wost CCR) he said recliners won't ship until Feb 5th...he said if I want they can ship different one with $2000 more than wh... read more
Business response:
Thank you for the feedback and for taking my call earlier. I am very happy that was I able to let you know the accurate expected shipping details and not was reported to you. We are very dedicated to providing excellence in customer service. We want our customers to be satisfied and believe in taking of all issues and concerns.
Sells Reps LIE! Caught red-handed... Here's my account... TO EVERYONE WHO CAN'T GET THEIR PARTS OR COUCHES ON-TIME OR HAS TERRIBLE CUSTOMER SERVICE: Here's why- I called to get a quote from 4seating.com on a ********* chair. I told them I was looking at ************* and found a leather couch significantly cheaper. Chris became indignant about the lack of quality of ********* furniture and that it was made in China. He told me their own was manufactured right there in California. ********* gets their parts from China, but is... read more
Business response:
Hello ******. thank you for your feedback. We would like to clear this up. 4seating and *********are sister companies. 4Seating is the distribution side and *********is the manufacturer. We do have models that are made in China, Vietnam and in the US. It depends on the model as to which location it is made. We never try hide anything. there is no reason to do so. We apologize that his was not clear to you from the start.
If it were possible to leave zero stars here I would. I find it laughable this company has an A+ BBB rating, because that can't be accurate. I've owned my 4seating sofa for less than a year, and after spending more than $4,000 I'm still waiting for my second major repair on my sofa to take place. Earlier this year I had to have an entire arm rest replaced, and now I'm waiting for an entire center section to be replaced. During my time waiting for both repairs, my experience was exactly the same. Never ending delays on my rep... read more
Business response:
I am so very sorry that I was unable to satisfy. I was not trying to be mean- I was honestly letting the customer know we would take care of it. I am kind and considerate all the the time. Just as our company is. We always try to help and help the customer have a better day and resolve the issues as best as we can.
If I could give a zero, I would. Waited for our “24 hour shipping” for a month. Then they claimed the shipping company couldn’t find our order-it moved “unmanifested.” Then the shipping company said they never picked it up. Not a single person could tell me where my $2000 piece of furniture was. Finally requested a refund and am waiting to even see that. We will see if that ever gets to me. I don’t understand why Amazon can tell me where my $5 item is at all time and between 4seating and their shipping company, no one could ... read more
Business response:
Thank you for your feedback. The Sofa should have been delivered already. We discovered the freight carrier did not handle their paper work and therefore they missed the scans that would have provided much needed visibility. Instead they were shipping blindly. We certainly hope that a freight carrier would never mis-manage their paperwork. We will be issuing a refund and this is already in process. We always try to the right thing for our customers even during the most difficult times.
If I could give a zero, I would. Waited for our “24 hour shipping” for a month. Then they claimed the shipping company couldn’t find our order-it moved “unmanifested.” Then the shipping company said they never picked it up. Not a single person could tell me where my $2000 piece of furniture was. Finally requested a refund and am waiting to even see that. We will see if that ever gets to me. I don’t understand why Amazon can tell me where my $5 item is at all time and between 4seating and their shipping company, no one could ... read more
Business response:
Thank you for your feedback. The Sofa should have been delivered already. We discovered the freight carrier did not handle their paper work and therefore they missed the scans that would have provided much needed visibility. Instead they were shipping blindly. We certainly hope that a freight carrier would never mis-manage their paperwork. We will be issuing a refund and this is already in process. We always try to the right thing for our customers even during the most difficult times.
Frequently asked questions about 4seating.com
How is 4seating.com rated?
4seating.com has a 4.6 star rating with 1,514 reviews.
When is 4seating.com open?
4seating.com is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com