260 Sample Sale

Abigail A. 

on Birdeye

a year ago

Buyer Beware, this company has a TERRIBLE policy for customers having any recourse with order issues. I purchased a coordinating outfit, (2 items), one of the items was cancelled without my knowledge and I still had to pay for the other item, was not able to return it and was stuck with one piece of an outfit that I did not want. Terrible customer experience!!! They won't be around long. 

Casey 

on Birdeye

a year ago

Completely fraudulent business - stay away. Thank goodness for Amex buyers protection because my order has been missing for over a month. I’ve emailed countless times, called and left multiple messages, and even tried to reach them on social media. No one will respond. Do nor be fooled by this shopping site if you expect to receive your order.  

Son P. N. 

on Birdeye

a year ago

They're not sample sale store. They're basically dropshipping i.e. taking your money and then ordering from overseas like China to backfill your items. Here's my experience: Placing my order on 20 Aug, received order confirmation right away. However, until 07 Sept when I didn't receive any shipping information, I emailed them asking and it took them 7 days to reply back that the order would be shipped the next week. Time passed, my order still didn't arrive, I emailed them again. AND ANOTHER 7 DAYS FOR THEM TO REPLY ON 19 S... read more

Carmen M. 

on Birdeye

a year ago

I've been shopping at the physical 260 Sample Sales for over 10 years now. The new online version is a horrible mess. They have zero customer service and use a dropship system that creates a ton of problems. They never update the tracking and lost my package from DVF with over $400 worth of dresses. I've been emailing them for close to a month with no resolution. They either don't respond or when they do say they are still waiting to hear from the brand. A month is way too long and they clearly don't care about their custom... read more

Sara H. 

on Birdeye

2 years ago

They sent me the wrong size shoes. They would not accept a return. I am out the $$ due to their negligence.  

Nikolaj R. 

on Birdeye

3 years ago

Zero customer protection, terrible customer service - don't shop online! 260 Sample Sale (the company) failed to ever deliver my package ($165) and never took any remedying actions to solve the situation. The company argued that USPS delivered the package on Thanksgiving Day .. while our video footage shows no parcel delivery. The company blamed USPS and pushed us to create a claim with USPS, which has been denied three times. Very unsatisfying experience and a pure loss of $165. 

Dustin V. 

on Birdeye

3 years ago

Review is for online: 260 sample sale order. Brand sold at 260: Reiss. They considered ink stain that no professional cleaner could remove as a "minor damage" and quoted a policy that they sell second hand items, etc. They also REFUSED to refund or exchange item repetitively quoting policy. They gave 20% return and stated sorry keep your coat and that "we understand" your "frustration." Horrible customer service. I may re-order items in person due to I like the store discounts, however I'll challenge in the future via credi... read more

M M. 

on Birdeye

4 years ago

Official complaint to the founders Azani To: , Cc: , Dear Mr. Azani, Today 12/4/2020 at approximately 1.50pm at 260LA sample sale in Beverly Hills,California I experienced a mortifying encounter with one of your salespeople in the attached picture. She claimed that she is a manager but another black man claimed that he is a manager too. When we came to check out our merchandise (Bally sample sale) I experienced the following issues: 1. Rude nasty cashier woman (picture attached) who started arguing in a very dismissive... read more