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1st Advantage Federal Credit Union
- Finance
- Newport News, VA
About this business
1st Advantage membership is open to anyone who lives, works, worships or attends school in Hampton Roads and parts of Richmond and North Carolina, and to any immediate family members of current 1st Advantage members.
Location details
500 J Clyde Morris Blvd, Newport News, VA, 23601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
During COVID I discovered how unethical this company is for on auto loans. Even though I agreed to a penalty for late payments, they did not allow that to occur and took funds from my normal account for food and heating in the winter without authorization. Also- just today I've done regular banking with them since married and deposited checks with both my legal and married names without issue for 5 years. Suddenly it's a problem and supposedly has always been, so I can't deposit any funds people wrote my married name nor can... read more
I reached out to this branch today because I've been struggling to make a payment on my grandfather's auto loan since he recently had a stroke. I spoke with a representative at this branch who denied that I had ever made a payment via phone, despite me having emailed receipts as proof. She then put me on hold for 16 minutes and never returned to assist me, nor did she answer when I tried calling back. This ongoing difficulty with making a payment is unacceptable. I will be reaching out to corporate and BBB for further assist... read more
I reached out to this branch today because I've been struggling to make a payment on my grandfather's auto loan since he recently had a stroke. I spoke with a representative at this branch who denied that I had ever made a payment via phone, despite me having emailed receipts as proof. She then put me on hold for 16 minutes and never returned to assist me, nor did she answer when I tried calling back. This ongoing difficulty with making a payment is unacceptable. I will be reaching out to corporate and BBB for further assist... read more
Frequently asked questions about 1st Advantage Federal Credit Union
How is 1st Advantage Federal Credit Union rated?
1st Advantage Federal Credit Union has a 3.9 star rating with 11 reviews.
When is 1st Advantage Federal Credit Union open?
1st Advantage Federal Credit Union is closed now. It will open at 9:00 a.m.
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